Recensies
| I ordered size 32 for my daughter based on your size chart and their insole is smaller than my daughter's trainers size 30!!! I also measured the insole and although it states 210 mm on your chart, this insole is 185 mm, so information you provided on the website is totally wrong. This is highly dissapointing!!!! Further, the width of the insole is ridicilously narrow and is half the width of the normal shoe insole. And my daughter normally has narrow feet. On top of everything you are charging me 10 eur to return the product when the information you have provided on the website regarding it is completely wrong. I will make sure never to shop with you again | ||
| Ana Matic (Amsterdam) | ||
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20.01.2016
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Antwoord van SkatePro: We are very sorry for the wrong information in the size guide. We usually get this info from our supplier, and assume it's the correct info, which in this case, clearly wasn't. We have adjusted the size guide now. Normally the size guide is just an indicator and we can not guarantee a fit by just looking at the size guide, but in this case it was so far off that we do take responsibility. We have send you an email with an offer for free return shipment and full refund for both ice skates and sharpning, we are awaiting your reply. /Laura |
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| Skates were too small (EU 31 size advertised but really looks like 28-29, does not fit my daughter). Also I don't think that quality is very good - boot is quite thin and may not provide enough protection from cold. | ||
| Oleg Fedorov (Espoo) | ||
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03.02.2014
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Antwoord van SkatePro: Thanks for letting us know that the sizing seems quite small! We will add this information to the website. If the skates have not been used outside, you are naturally welcome to return them, and either get your money back or exchange them to another size. Our returning policy is explained here: http://www.skatepro.fi/a73.htm If you wish us to translate it to English, contact our customer service at email@skatepro.fi and we will be happy to help you. /Niina |
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| Nein ich bin nicht zufrieden. Schicken Sie mir mein Geld zurück!!! | ||
| Jasmin Curic (Holzkirchen) | ||
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28.01.2016
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Antwoord van SkatePro: Durch die 365 Tage Widerrufsrecht bleibt dem Kunden normalerweise ausreichend Zeit, um das bestellte Produkt auf seine Eigenschaften zu untersuchen. Sollte das Produkt nicht den Anforderungen entsprechen, kann man ganz einfach eine Rückgabe veranlassen. Sollte das Produkt aber fehlerhaft sein, ist es am besten den Kundendienst zu kontaktieren, damit diese sich dem Problem so schnell wie möglich annehmen können. /Gregor |
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